When will my package arrive?
Packages ship out mid-month in February, April, June, August, October, and December. You will receive an email when we are shipping out.
Packages are ready for pick up early in the month. You will receive an email when they are ready for pick up.
FIRST PACKAGE? Cut off to receive the package is the last day prior to the shipment month. Example: if you sign up May 31st you will receive the June package as you first shipment, but if you sign up June 1st you will receive the August package for your first shipment.
When are payments taken for the Wine Club?
Payment is taken immediately upon sign up for your first package. Moving forward, payments are taken automatically on the 25th of the month prior to the shipment. For gifted memberships, you are billed up front only for the number of shipments you select.
I will be away and do not want to be charged for the next shipment. How do I skip a shipment or pause my subscription payments?
No problem!
To skip the next shipment, just log in to your account, click "Subscriptions" and "Manage Subscriptions", and select the "Skip" option. You will not be charged until the following shipment month.
Alternatively, if you need to pause for a longer period of time, please contact wineclub@vineland.com.
Please note that changes must be made before the auto-processed payment is taken on the 25th of the month prior to shipment. Example: skip before July 25th to not receive the August shipment.
I will be away but still want to receive my package. How do I delay a shipment?
If you wish to still receive the package but at a later date, please contact wineclub@vineland.com and we will have your package held at the winery until you are ready to have it shipped to you.
Please note that the request must be processed before the last day prior to the shipment month. Example: before May 31st to delay the June shipment.
What’s the difference between a membership subscription and a gifted membership?
Our membership subscription is for you. This is your membership to our wine club with payments that occur every other month until you decide you’ve had enough fun.
Gifted memberships are to give to your friends/ colleagues/ loved ones. You select the number of bottles per shipment and number of shipments you want to gift. Your are billed up front only for the number of shipments you select. You will be their favourite person ever!
What is the difference between membership levels?
Why do I pay for my Wine Club shipment the month before it is shipped?
Auto-processed payments occur on the 25th of the month prior to the shipment. When payment does not go through on the 25th this gives our members a couple extra days to update credit cards on file that have expired before wine club processing occurs on the 1st of the month.
I’ve had enough fun and wish to cancel.
We are sad to see you go. You’ve been a great addition to the Wine Club family! You can cancel your subscription in My Account anytime. Cancellation must be made before the auto-processed payment is taken on the 25th of the month prior to shipment to avoid an additional shipment. Example: cancel before May 25th to not receive the June shipment.
Why can’t I choose my own bottles?
The Vineland Estates Wine Club is about community, wine, and education. We wish our members to have a shared experience through the wines we send. Some of the bottles sent are from our ‘Circle of Friends’ wine club exclusive series where we teach members about the difference that that terroir, fermentation, vintage, etc. make in a wine. We have opened up our Cellar Master and Connoisseur levels for our members to receive red or white only packages if that is much preferred. Overall, we ask that you keep an open mind and explore all the wines we have to offer. We know you will discover something new and delicious. We recommend the standard mixed Connoisseur package to receive the full Wine Club experience.
I love my Wine Club experience, how can I send a package to my friend/ colleague/ family member?
That’s amazing! We know your special someone will love thinking of you each time that magic box of wine is delivered to their door. You can purchase a gifted membership: https://vinelandwineshop.com/.
My package arrived broken what do I do?
We are sorry to hear that! Please email wineclub@vineland.com and let us know so we can fix it. We are always here to make things right.
My package never arrived what do I do?
If you received email notification that your order shipped, it is likely that your package broke or was lost during transit. Please email wineclub@vineland.com and let us know so we can send you a replacement. We are always here to make things right.
If you never received email notification that your order shipped, it’s likely this month’s wine club wasn’t processed and we need to update your credit card on file. Please log in to your Wine Club account, click "Subscriptions", "Manage Subscriptions", "Address & payment details" and then Manage payment methods". If you would still like to receive the package, please email wineclub@vineland.com and we will manually process a late wine club package for you.
I opened a bottle and it tastes really off.
We are sorry to hear that! Please email wineclub@vineland.com and let us know so we can fix it. We are always here to make things right.
How do I add additional bottles to my wine club shipment?
At this time, we are unable to accommodate the addition of extra bottles in wine club shipments. Stock up on your favourite wines in between club shipments by placing your order here: https://vinelandwineshop.com/collections/all.
Why don’t I receive my package on the first of the month?
We work fast, but not that fast! Processing occurs on the 1st of the month. Then we need a good amount of time to pack your Wine Club packages. Packages generally ship out mid-month, though the pick up member packages may be ready earlier in the wineshop. Just watch out for the email letting you know it’s ready for you!
Why can’t I make changes to my shipment during the shipment month?
Our least favourite thing is saying no to you. Seriously, it’s not fun. Once the shipment information is processed on the 1st and sent to the warehouse for packing, we are unable to pull out your package. Sorry!
I don’t think I will like the wine I received. How can I exchange it for a different bottle?
The Vineland Estates Wine Club is about community, wine, and education. We wish our members to have a shared experience through the wines we send. Some of the bottles sent are from our ‘Circle of Friends’ wine club exclusive series where we teach members about the difference that that terroir, fermentation, vintage, etc. make in a wine. We have opened up our Cellar Master and Connoisseur levels for our members to receive red or white only packages if that is much preferred. Overall, we ask that you keep an open mind and explore all the wines we have to offer. We know you will discover something new and delicious.
I am not receiving emails.
We promise we don’t send you junk mail, but sometimes your email thinks we do. Please check your junk mail to see if Wine Club emails have ended up there. Or make sure we have your email address right by emailing us at wineclub@vineland.com.
I wish to cancel a gifted membership.
We sure hope it wasn’t us! Gifted memberships have payment taken up front for the number of shipments selected. While we are unable to cancel the gifted membership, you can change the address where it is delivered and have it redirected to someone else.